Customer Care

1. Data We Collect

We collect:

• Contact info (name, email, phone) when you submit enquiries, forms, or chat.
• Technical data (IP address, browser type, device, pages visited) via cookies & analytics.
• Service usage (chat logs, call notes — if you consent).

2. How We Collect It

Directly: When you fill forms, email us, or use live chat.
Automatically: Cookies, pixels, Google Analytics.

3. Why We Use Your Data

To provide customer care, respond to queries, improve service, send updates (if you opt-in), and — only with consent — show personalised ads on Google and partner networks based on your visits.

4. Legal Basis

• Contract (to deliver support).
• Consent (marketing, cookies).
• Legitimate interest (site analytics, fraud prevention).

5. Sharing Your Data

We share with:

• Google (for ads, analytics, remarketing — if enabled).
• Hosting/support providers (secure, EU-based).
• We do not sell your data.

Google and others may use cookies/device IDs to show ads based on past visits.

6. Cookies & Tracking

We use essential cookies (site function) + optional advertising/analytics cookies. Manage them in your browser or via our consent banner.

7. Data Retention

We keep enquiry data up to 2 years (or longer if required by law), then delete securely.

8. Security

We use encryption, firewalls, and access controls. No system is 100% safe — but we take it seriously.

9. Changes

We'll notify you of significant updates via email or site notice.

10. Contact

📧 deals@contect.com
📍 75 Elgar Street, London, England, SE16 7QR

1. Who We Are

Registered at 75 Elgar Street, London, England, SE16 7QR.

2. Service Use

We offer secure customer support (chat, email, calls). Use it fairly — no spam, abuse, or illegal activity. We can suspend access at any time for breaches.

3. User Responsibilities

• Be accurate with information you provide.
• Don't share passwords or account credentials.
• Respect our content — no copying without permission.

4. Our Liability

Service is provided "as is" — no guarantees it will be perfect or uninterrupted. We are not liable for indirect losses (lost profits, data). Maximum liability: £100 or what you paid us.

5. Intellectual Property

All site content (text, design) belongs to us. You receive a limited licence to view and use the site.

6. Termination

We can end your access at any time. You can stop using our services at any time too.

7. Governing Law

English law applies. Disputes are first handled via email, then through courts in London.

8. Changes

We may update these terms — please check back periodically. Continued use means you accept the updated terms.

9. Contact

📧 deals@contect.com
📍 75 Elgar Street, London, England, SE16 7QR